What is new in online casino banking?

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Submitted by David Brickman on Sun, 07/24/2011 - 10:22

The truth is, not much. We met with most of our banking partners and there weren’t really too many fascinating updates per say.

Instadebit continues to be a leader in the world of Canadian online casinos, where as Moneybookers takes the cake in other countries.

The biggest hurdle many of the payment providers are trying to overcome now is the world of mobile banking. Trying to take the same interface and package it into a 2x2 mobile screen isn’t always the easiest of feats. Plus, the world of mobile casinos is still in it’s early stages so many of them are questioning the need to invest in this arena.

Are you a mobile gambler? What mobile wallet are you using?  

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Comments

Sherrie White (not verified)

Wed, 08/03/2011 - 04:01

I do not understand why I can get money to play in about 2 minutes but it takes days and days to get paid when I win.

admin

Wed, 08/03/2011 - 08:33

Hi Sherrie, Without knowing your specific details it will be hard to give an exact answer. On a general level we are under obligation to comply with various eCogra regulations plus our own internal banking regulations. Sometimes this means requesting documents upon withdrawal. We try and keep this process as simple and smooth as possible. The withdrawal time also depends on your payment option. Some banking methods have a longer waiting period but that is on their end. If you have a specific issue you’re more than welcome to email me privately with your account number (davidb@jackpotfactory.com) and I will look into the matter. All the best, David

Shayne (not verified)

Thu, 08/04/2011 - 06:52

What she is asking is why do you take so long to pay people out? Answer they hope you will reverse the withdraw in 24 hours and continue playing. They should pay you out within 24 hours like poker sites (Poker Stars).

Michael Chaplick (not verified)

Tue, 10/18/2011 - 21:58

Just wanted to make other Canadians aware of possible issues with UKASH. I went into a store today, purchased a voucher, went to use it and it was declined. When I called UKASH customer service, I was told the burden of proof is on the customer, and that I have to scan the voucher and send a detailed email with no time frame for resolution. The UKASH customer service was unfriendly and unsympathetic. In my 3 phone calls to them today, I was given the incorrect customer service email address, and hung up on.

As one of VIP lounge's preferred deposit methods, this service is unacceptable, and customers of your casino should be advised against using them.

David Brickman

Mon, 10/24/2011 - 09:32

Hi Michael,

Thanks for the feedback about Ukash. Personally, I’d like to recommend Instadebit for our Canadian players. It’s by far the most popular web wallet at the casino, and we have only heard great things about it from our players. Of course, as a VIP player, you may be interested in Moneybookers VIP program as well – very well suited for the high-stakes VIP crowd. If you’d like more information about either of these, our VIP support team is standing by to help get you started.

Best,
David

ivan c madalin (not verified)

Wed, 04/04/2012 - 23:36

i dont receive my payout back to my Vip Skrill account for 15 days, from 21 march 2012. I have sent a lot of docs, i called allyoubet and jackpot factory and nothing. I am asked for passport but i dont have. i explained i live in an European Contry and i travel with my ID card if i wish, But i dont need to travel! Instead of passport, i have sent NATIONAL ID CARD, DRIVING LICENCE, bank statement as adress proof, Skrill screenoshots to see that i use my Own Skrill account ( a VIP one) . I write here too my story, and i hope to be heard fast and helped by one the directors from Allyoubet, Mr Steve Mansel or Mr David Brickman. I made 2520 euro deposit and won 4925 euro and asked for a payout 15 days ago ! since them , i am ignored by allyoubet support and finance team . I never took any bonus, i simply played and won. I hope my payout to be released soon, to finish all this here. I will wait for the help of Mr Steve Mansel or Mr David Brickman soon. thank you

admin

Tue, 04/10/2012 - 16:39

Hi Ivan,

This matter has been passed on to management and they will deal with it.

Abu (not verified)

Thu, 05/24/2012 - 01:14

i used to go to mecca's bingo halls for many years, the online bingo games isnt quite the same but i cant get auonrd much anymore and it'll do. theyre just as friendly and the games arent that different. hopefully i will win a big jackpot soon as well!

Unsatisfactory (not verified)

Tue, 06/26/2012 - 18:07

The finance department is a complete joke here, They have decided to lock my account permanantly due to "negative activity" which is a lie. The reason is the finance department didnt resolve my credit issues and have decided to lock my account so the problem goes away. I wont get any answers from support so whatever. KEEP MY MONEY ALL SCAM! i have a history of documents, emails and chat scripts to support this.

admin

Wed, 06/27/2012 - 08:36

 Hi, 

This is David Brickman. Obviously I am unable to go into specific personal details in a public forum. You are more than welcome to contact me offline at davidb@jackpotfactory.com and I will personally look into your case.

Thanks,

David

 

David (not verified)

Sun, 07/15/2012 - 08:51

Hi,

As I've said before, due to both confidentiality and security reasons, we are not at liberty to give out information about other accounts. Rest assured All Slots has never and will never arbitrarily lock player account for unwarranted reasons.

All the best,

David

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